|
Resource One Federal Credit Union became Lanvera's first customer in 1985 when we introduced a custom statement processing service with front and back laser printing services. The results were compelling -- significant cost savings in paper, print and postage costs. Today, Lanvera produces millions of printed and electronic credit union statements and other documents monthly. Resource One is still a customer and like Lanvera, has grown dramatically, relying on Lanvera's other credit union applications.
Customized Formats:
Lanvera supports all widely used credit union software and
the print files produced for statements, notices, loan coupons,
1099s and weekly reports. Our forte is accepting standard
print files from your credit union software and building programs
and electronic forms to reformat these documents, lowering
production costs and improving the readability. Lanvera accepts
input from any credit union core processing application.
Intelligent Marketing:
Credit unions
recognize the value of using monthly statements, daily notices, loan coupons, and
e-statements
to market credit union services. But marketing the right services
to the right member requires "intelligent" marketing. Use Lanvera's
dynamic messaging, allowing customer specific messages to be placed
on statements, notices etc. based on the criteria you specify. Our
intelligent insertion option allows marketing inserts to be "selectively"
inserted into specific envelopes, again based on your specifications.
Lanvera also works closely with credit union marketing personnel to
help design and produce direct mail campaigns.
E-Statements - An Exact Image:
Why create credit union
eStatements in the original input format when the mailed statement is optimized for mailing and contains dynamic marketing messages enhanced for readability? Lanvera creates e-statements in the Adobe PDF format
as an exact image of what is mailed, including bar codes used for
document integrity. In fact, Lanvera's eStatements are essentially
a "picture" of the mailed statement. Members will feel much more
comfortable turning off mailed statements knowing they can retrieve
an exact copy including color on-line, for up to 24 months.
Lanvera's e-statement product offers several other advantages:
- Lanvera's
eStatements are available on-line within 12
hours of receiving your files - faster than we can print.
- Lanvera hosts your e-statements on our secure servers
accessed by a link from within Internet banking or from
your web site providing all members eStatement availability.
- Lanvera makes marketing materials available on-line or
links to a specific credit union web page that already contains
newsletters and other marketing promotions etc.
- If check images are available from your item processing
company, Lanvera has several alternatives for on-line check
images.
CD Archiving:
As part of our credit union statement outsourcing products, Lanvera's
CD Archiving product is a must-have -- even for credit unions with optical disk systems. Why? When
statement copies are requested in audits or lawsuits, what
better way to prove what was sent to the member than an exact
image of the mailed statement, provided by the company that
mailed it? Optical systems are fine for reports but optical
systems capture your original statement input files, not what
was printed and mailed. Lanvera's CD archiving is also an
excellent alternative to major investments in optical systems.
Just FTP your report files weekly or monthly to Lanvera.
Document Integrity:
The fastest way to damage your creditability in
the eyes of your members is sending them another member's
data. Therefore, credit unions demand document integrity,
the correct document to the correct member with the correct
envelope contents, 100% of the time. Years of credit union statement printing and processing allowed Lanvera to perfect our quality control procedures and implement check and balances in virtually every step of the production process. From balancing file totals
with current and prior months, to intelligent mail equipment
scanning bar codes on each page, Lanvera's document integrity
is the best in the industry.
Turnaround Commitment:
Getting statements to members within a few days of month-end
ranks second behind document integrity in level of importance
to your members. Lanvera's secure FTP servers are available
24 x 7 speeding delivery of statement files to Lanvera from
anywhere in the country. Lanvera's e-statements are now the
fastest delivery possible - the 1st day of the month. Printed
statements are mailed within 24 to 96 hours from receiving
your file, depending on the order received. Lanvera knows
the importance of timely delivery and will continue to invest
in equipment and support staff to maintain the fastest turnaround
times in the industry.
Technology:
Lanvera is a technology driven company, using technology to
streamline our operations and offer our services to credit
unions at very attractive pricing. We will continue to develop
and utilize on-line tools to make it easier for our customers
to communicate with Lanvera and receive up to date information
on the jobs we run. In short, we want our credit union customers
to marvel at how easy we make their jobs.
lanvera.com - Credit Union Statements Outsourcing, Estatements, Printing
P: 972.488.6400 | Dallas, Texas | contactus@lanvera.com
|
