Credit Unions

Resource One Federal Credit Union became Lanvera's first customer in 1985 when we introduced a custom statement processing service with front / back laser printing. The results were compelling - significant cost savings in paper, print and postage costs. Today, Lanvera produces millions of printed and electronic credit union documents monthly. Resource One is still a customer and like Lanvera, has grown dramatically, relying on Lanvera's other credit union applications.

Customized Formats:
Lanvera supports all widely used credit union software and the print files produced for statements, notices, loan coupons, 1099s and weekly reports. Our forte is accepting standard print files from your credit union software and building programs and electronic forms to reformat these documents, lowering production costs and improving the readability. Lanvera accepts input from any credit union statement program but we already support, Symitar, Jack Henry Conductor, XP, Users, Ultra Data, Fitech, CTI, Aftech, Galaxy 2000, Share Tech, and EDS Cube.

Intelligent Marketing:
Credit unions recognize the value of using monthly statements, daily notices, loan coupons, and e-statements to market credit union services. But marketing the right services to the right member requires "intelligent" marketing. Use Lanvera's dynamic messaging, allowing customer specific messages to be placed on statements, notices etc. based on the criteria you specify. Our intelligent insertion option allows marketing inserts to be "selectively" inserted into specific envelopes, again based on your specifications. Lanvera also works closely with credit union marketing personnel to help design and produce direct mail campaigns.

E-Statements - An Exact Image:
Why create e-statements in the original input format when the mailed statement is optimized for mailing, contains dynamic marketing messages and enhanced for readability. Lanvera creates e-statements in the Adobe PDF format as an exact image of what is mailed, including bar codes used for document integrity. In fact, Lanvera's e-statements are essentially a "picture" of the mailed statement. Members will feel much more comfortable turning off mailed statements knowing they can retrieve an exact copy including color on-line, for up to 24 months.

Lanvera's e-statement product offers several other advantages:

• Lanvera's e-statements are available on-line within 12 hours of receiving your files - faster than we can print.
• Lanvera hosts your e-statements on our secure servers accessed by a link from within Internet banking or from your web site providing all members e-statement availability.
• Lanvera makes marketing materials available on-line or links to a specific credit union web page that already contains newsletters and other marketing promotions etc.
• If check images are available from your item processing company, Lanvera has several alternatives for on-line check images.

CD Archiving:
Lanvera's CD Archiving product is a must have - even for credit unions with optical disk systems. Why? When statement copies are requested in audits or lawsuits, what better way to prove what was sent to the member than an exact image of the mailed statement, provided by the company that mailed it? Optical systems are fine for reports but optical systems capture your original statement input files, not what was printed and mailed. Lanvera's CD archiving is also an excellent alternative to major investments in optical systems. Just FTP your report files weekly or monthly to Lanvera.

Document Integrity:
The fastest way to damage your creditability in the eyes of your members is sending them another member's data. Therefore, credit unions demand document integrity, the correct document to the correct member with the correct envelope contents, 100% of the time. Years of processing credit union statements allowed Lanvera to perfect our quality control procedures and implement check and balances in virtually every step of the production process. From balancing file totals with current and prior months, to intelligent mail equipment scanning bar codes on each page, Lanvera's document integrity is the best in the industry.

Turnaround Commitment:
Getting statements to members within a few days of month-end ranks second behind document integrity in level of importance to your members. Lanvera's secure FTP servers are available 24 x 7 speeding delivery of statement files to Lanvera from anywhere in the country. Lanvera's e-statements are now the fastest delivery possible - the 1st day of the month. Printed statements are mailed within 24 to 96 hours from receiving your file, depending on the order received. Lanvera knows the importance of timely delivery and will continue to invest in equipment and support staff to maintain the fastest turnaround times in the industry.

Technology:
Lanvera is a technology driven company, using technology to streamline our operations and offer our services to credit unions at very attractive pricing. We will continue to develop and utilize on-line tools to make it easier for our customers to communicate with Lanvera and receive up to date information on the jobs we run. In short, we want our credit union customers to marvel at how easy we make their jobs.

Back