Healthcare

Lanvera specializes in the design, generation and delivery of Patient Friendly Billing statements and notices via print, mail and electronic presentment. We focus on patient statement redesign, postage savings and quick delivery, driving faster payments back to your office. Clients can also access patient friendly statements and other documents through Lanvera's electronic presentment solution. We are able to reduce the cost of statement and notice delivery while maintaining the highest level of quality.

Lanvera supports hospitals, physician practices, medical groups, and medical billers. We will work with you to provide a custom solution for patient statements and other documents specific to your requirements. If you deal with the complexities of billing out of multiple software applications, use a third party firm for collections or just want to reduce the workload on your internal staff, Lanvera can help.

Simple and Easy

You provide Lanvera with the patient billing file generated by your practice management software, and we take care of the rest. In most cases, it is as simple as choosing "Print to File" instead of printing to your office printer and uploading the file to Lanvera. Within 24 hours, your documents will be created in an easy-to-read format, printed and mailed.

Secure & HIPAA Compliant

Lanvera supports HIPAA compliance through our rigorous annual third-party SSAE 16 security audit, ensuring data security both online and in print. Our highly secure processes and error checking allow for 100 percent accuracy with every electronic bill presentment, every time. Lanvera also provides a full range of support services including personalized marketing, exception handling and archiving.

Intelligent Messaging:
Lanvera offers the ability to deliver messages to targeted patients either within the statement or via pre-printed inserts. Whether it is a dunning message driven off the aging balance, an insert for a new location driven off the patient zip code, or patient-specific information driven off the procedure code, your messaging can be different from patient to patient. Ask us about our sample patient statements.

Electronic Presentment:
Don't limit your patients to just paying their bill online, provide them with a full electronic experience. With the Lanvera eStatement solution your patients can find their previous statements on our hosted electronic presentment solution. They can then be directed to pay their bill on your current online payment portal or Lanvera can provide an online payment portal solution. In addition, billing documents, lab test results, appointment reminders and other patient communications can be posted to the electronic patient statement platform. You patients are emailed a notification of the availability of a document and can login to a secure portal to gain access to these documents. The documents are hosted in a PDF format allowing the patient to easily print or download.

Lanvera's Electronic Presentment solution offers several other advantages:

• Documents are available on-line within 12 hours of receiving your files. Lanvera hosts your documents on our secure servers accessed on your patient portal or via Lanvera's secure authentication login.
• Email and or SMS Text Notification of the availability of a document and how to retrieve it.
• At least 12 months of historical documents available for your patients to retrieve without calling your office.

Document Integrity:
The fastest way to damage your creditability in the eyes of your patients is sending them another patient's information. Therefore, you demand document integrity, the correct document to the correct patient, 100% of the time. Years of processing healthcare documents have allowed Lanvera to perfect our quality control procedures and implement check and balances in virtually every step of the production process. From balancing file totals with current and prior months, to intelligent mail equipment scanning bar codes on each page, Lanvera's document integrity is the best in the industry.

Turnaround Commitment:
Getting statements to patients within a few days of your billing cycle ranks second behind document integrity in level of importance. Lanvera's secure FTP servers are available 24 x 7, speeding delivery of files to Lanvera from anywhere in the country. Lanvera's e-statements provide the fastest delivery possible and your printed statements are mailed within 24 hours from receiving your file. Lanvera knows the importance of timely delivery and will continue to invest in equipment and support staff to maintain the fastest turnaround times in the industry.

Technology:
Lanvera is a technology-driven company, using technology to streamline our operations and offer our services to healthcare organizations at a very attractive pricing. We will continue to develop and utilize on-line tools to make it easier for our customers to communicate with Lanvera and receive up to date information on the jobs we run. In short, we want our customers to marvel at how easy we make their jobs.

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