Behind every successful service company is a set of "core competencies" or strengths
that differentiates that company in a competitive marketplace. Put another way - Why They Win.
Our experience in competitive situations, conversations with our customers and strong growth
through customer referrals has helped us look at our company through the eyes of the outside
world. We believe it makes us a better company.
The key reason that companies choose Lanvera and then stay is because we add value.
Many outsourcing companies look to take a current process and outsource it "as is" providing
only the benefits gained from economies of scale. Lanvera believes that it is our
responsibility to provide best practices in document delivery as a part of a consultative
approach of selling and implementing applications specific to your needs and those of your
end customer.
Solution Development:
Lanvera is a solution delivery company utilizing technology to achieve business results. If you have complexity with your application Lanvera is the best partner for you. Changing regulatory requirements require banks and credit unions to provide changing information in account statements. Patient Friendly Billing Statements in the Healthcare industry require custom tailoring of the billing information provided by the practice management software solution. Upstream Oil & Gas companies must combine information from revenue accounting and production accounting applications to create statements to support royalty checks.
Document Re-design:
Reducing paper, print costs, postage expense, and customer service inquires is directly related to the design of your documents. Lanvera's first step with any potential client is to review the existing document formats and present ideas for possible design improvements. Our extensive knowledge of document design, electronic forms, fonts, front / backing printing, envelope design, personalized marketing messages, intelligent insertion and transitioning to the electronic world, assures our clients the best possible design for their application.
Document Integrity:
Document integrity means that every document is not only mailed but mailed with the correct envelope contents every time. All documents are tracked through every phase of the production process, using a unique sequence number to identify each document and each page of that document. Intelligent insertion equipment is programmed to match each page of each envelope insuring your customers receive only their pages with the correct inserts.
Reducing Costs:
Good business people recognize that the real value of an outsourcing partner extends beyond replacing in-house production equipment. Certainly cost savings come from "sharing" Lanvera production facilities with other companies but Lanvera brings more - the expertise to evaluate, recommend, design and re-engineer any or all production processes. Lanvera approaches every new potential customer as a challenge - how to wring every penny of cost savings from each production step without sacrificing quality and service.
One-to-One Marketing:
Savvy companies use the statement / invoice to cross sell other products or personalize communications to their customers. Lanvera offers both selective insertion of marketing materials by envelope and dynamic messaging printed on the document itself. Utilize the "free" space in every envelope to promote your company, knowing your message will be seen by 100% of your customers.
Electronic Delivery:
Whether it is for environmental or economic reasons or both all companies are attempting to move as much customer communication as possible to electronic delivery. Lanvera's electronic document delivery solutions can assist you in moving your customers into the world of electronic delivery. Lanvera offers emailing of documents as well as hosted solutions allowing customers to retrieve documents in a more secure manner. Hosted solutions also offer each customer the ability to do self service when looking for older documents they may have lost or misplaced. Lanvera's eStatement solution also offers online targeted marketing opportunities for cross selling into your customers.
Electronic Fidelity:
Why archive or deliver an electronic image of your printed document in the original input format - not an image of what was actually printed and mailed? Would your current electronic copies satisfy legal requirements in case of litigation or audits? Lanvera PDF images are an exact image of the printed document including color, special fonts, pre-printed paper and electronic form files insuring the fidelity you need.
Forms Management:
Lanvera takes full responsibility for design, purchasing, inventory, safety stocks, re-order points and quality of all forms. We demand the highest quality forms from our vendors, made to exacting standards for production. We purchase in large quantities, combining many customers on one order, minimizing inventories and maximizing cost savings for our customers.
Marketing Insert Management:
Marketing inserts requires coordination between the customer, printer and Lanvera to make sure inserts are made to machine-required specifications, the right quantities are ordered and received, the data files and the intelligent inserters are properly programmed and unused inserts are handled according to your instructions. Your Lanvera account manager takes full responsibility for the success of your mailings.
One Vendor - Print / Mail / Electronic:
Routing the same data to multiple vendors for print and mail, web delivery, and archiving is expensive. Why? Each vendor must maintain special programs to convert your data to the proper print format. Therefore, you pay each vendor every time there's a format change and every change requires testing. Lanvera maintains one set of programs - one source for all changes and testing.
Infrastructure Investment:
Lanvera invests in the best equipment and software money can buy to insure maximum uptime and the best quality, turnaround and service possible.
Customer References:
Many companies profess strong customer support - most don't deliver. Lanvera customers rave about our attention to detail, our knowledgeable staff and our "whatever it takes" attitude. Great customer service starts with really striving to be the best and accepting no compromise. In a recent design meeting with a long time Lanvera customer requesting document format changes, the customer said, " the thing I've always liked about Lanvera is they always say yes".
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