The Company: Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.
We’re significantly increasing our software development team for the next generation of our processing infrastructure, customer portal and electronic delivery platforms including E-Presentment, Payment Processing, Intelligent E-Forms and delivering scalable customer communications to mobile devices.
THE POSITION: The Senior Technical Writer position is on the design team working with product managers, UI specialists, business analysts and product developers to document both the internal and external products that are developed at Lanvera. This position could eventually develop into a management position with a small team of technical writers, so any leadership experience is a plus.
Plan, develop, organize, write and edit product and system documentation
Maintain a comprehensive library of technical terminology and documentation
Analyze documents to maintain continuity of style of content
Manage updates and revisions to technical documents
Clearly communicate status and open issues to team and manager
Work effectively within a team environment to implement projects in a timely manner
Bachelor’s Degree in Computer Science or related field
Five years or more of proven experience working in a technical writing position
Ability to write in explanatory and procedural styles for multiple audiences
Ability to generate documentation from user stories and screen mock ups
Proficiency in MS Office
Excellent communications skills, both verbal and written, including good technical writing and interpersonal skills.
Company Benefits: Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability.