Despite their increased amount of online activity, consumers have been slow to turn off paper statements and fully convert to electronic delivery. Two factors contributing to this trend are:
In general, customers have a tendency to crave the ability to do something to benefit the environment, and e-adoption provides a great way for people to get involved in the green movement. The two factors above, though they seem to make print statements an easier option, are easily mimicked on an electronic platform.
Setting the default setting to electronic presentment is a quicky way to get the ball rolling with the conversion from paper to electronic, but ensuring continued customer satisfaction once they’re there is essential to keep them enrolled in electronic delivery.
Here are our top 3 best practices for maintaining your highest eStatement adoption rates:
Electronic adoption is important to reducing costs in all areas of statement processing, both through printing and production. Make it easy to convert and utilize best practices and your business with quickly start to see the cost savings benefits.