• Home
  • About
    • Contact Us
    • Why Lanvera
    • Transition to Lanvera
    • Careers
  • Solutions
    • Credit Unions
    • Banks
    • Loan Servicing
    • Healthcare
    • Insurance
    • Utility Management
  • Services
    • Document Composition
    • ePresentment
    • Print & Mail
    • Marketing
    • Address Management
    • Tax Processing
  • Blog
  • Log In
Lanvera
  • Home
  • About
    • Contact Us
    • Why Lanvera
    • Transition to Lanvera
    • Careers
  • Solutions
    • Credit Unions
    • Banks
    • Loan Servicing
    • Healthcare
    • Insurance
    • Utility Management
  • Services
    • Document Composition
    • ePresentment
    • Print & Mail
    • Marketing
    • Address Management
    • Tax Processing
  • Blog
  • Log In

IS YOUR ONLINE EXPERIENCE MEETING MEMBER EXPECTATIONS?

2/14/2017

0 Comments

 
Picture
According to Internet Live Stats, 89% of the population in the United States uses the internet on a daily basis. As technology continues to evolve rapidly, the member online user experience (UX) has to be a key component of your core strategy for developing a better and differentiated member experience through digital transactions and communications at your credit union.

How do you know your online experience is meeting member expectations?
Taking a step back to look at your digital applications through your members’ eyes, here are some questions you can ask to gauge your members’ online user experience (UX):
  • How easy is it for members to use?
  • Can members accomplish what they need to do on your digital applications (i.e. access their balances, pay bills on online, transfer funds, order checks, etc.)
  • How quickly can members find information on your digital applications?
  • Do notifications and alerts stand out to members on your digital applications so they are quickly aware of actionable items
    ​
How can you improve the online experience?
Your credit union’s digital applications should be developed to focus on the needs, wants and expectations of your members. This means your website, home banking and ePresentment should all work together to create a UX that meets those requirements. Two of the biggest trends we have seen in UX to help meet member expectations are Mobile First Design and Self-Service...

CONTINUE READING OUR COMMUNITY ARTICLE ON CUINSIGHT>>
0 Comments

      Subscribe:

    Subscribe to Newsletter

    Categories

    All
    Customer Communication
    Data Security
    Document Design
    Document Outsourcing
    EPresentment
    Financial Technology
    Marketing
    Response Compelling
    Revenue Cycle
    Statement Outsourcing
    Statement Processing

    RSS Feed

    Archives

    April 2020
    March 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    June 2015

Picture
Lanvera, LTD
112 Wrangler Drive, Suite 150
Coppell, TX 75019

​972.488.6400
Services
Digital Communications
Print & Mail
Marketing
Document Composition 

About
Why Lanvera
Careers
More
Contact Us
Privacy Statement
© 2020 Lanvera, LTD, All Rights Reserved
  • Home
  • About
    • Contact Us
    • Why Lanvera
    • Transition to Lanvera
    • Careers
  • Solutions
    • Credit Unions
    • Banks
    • Loan Servicing
    • Healthcare
    • Insurance
    • Utility Management
  • Services
    • Document Composition
    • ePresentment
    • Print & Mail
    • Marketing
    • Address Management
    • Tax Processing
  • Blog
  • Log In