Frustration with receiving numerous bills littered with codes and jargon for charges they don’t remember making results in patient confusion, which leads to customer service calls with questions and sometimes even failure to pay at all.
It’s been a vicious cycle and developing a solution has been comparable to trying to find a needle in a haystack. Until now. Enter the Composite Patient Friendly Statement.
At Lanvera, we’ve long been in the business of developing patient statements that provide a cleaner, friendlier, more concise look and feel. We’ve written many blogs about it and we’ve implemented patient statement re-designs for a plethora of our customers, but what we’ve learned is that the frustration and complexity didn’t end there. So we sought out a better way.
IMPROVING THE MEDICAL BILLING CYCLE
The composite patient statement allows hospital groups and revenue cycle management companies to combine bills from various practices into a single, legible and actionable document.
For example, let’s say a patient, we’ll call him Bob, visits a hospital because he broke his leg falling from a ladder. Bob gets to the hospital, has his leg set, gets some blood tests from a lab, and then has a follow up appointment with his doctor a week later to ensure all is well.
With the composite patient statement, we can combine all of Bob’s charges onto a single bill, separate the charges out so he knows exactly what he’s paying for and why, and even include some personalized messaging into the mix to remind Bob that his next appointment is coming up in 3 weeks… Ultimately, it would look something like this…
THE MAJOR BENEFITS
Practices that leverage composite statements will experience:
- Less patient confusion, improved patient satisfaction
- Composite patient statements improve patient satisfaction in the same way a normal patient friendly statement would, but goes a step further by improving clarity regarding what charges are for, where they came from and why, all in a single location, actually reducing the amount of bills they receive as a whole.
- Shorter revenue cycles
- Composite bills help make your patient communication more actionable. By combining charges and providing a clear method and multiple options for making payments, you will be able to better drive patient behavior to a desired outcome—a paid bill.
- Cost saving through reduced postage
- By combining charges from numerous services into a single bill, you reduce page counts through consolidation, and reduce postage costs through literal elimination of thousands of mail pieces.
Our years of experience managing patient bills and statements for our clients has given us the knowledge and expertise to help you transform your revenue cycle from a long and complex process, to an easily managed, succinct operation.
If you’re interested in incorporating composite statements for your practice, shortening your payment cycles and improving the patient experience, contact us.