• Home
  • About
    • Contact Us
    • Why Lanvera
    • Transition to Lanvera
    • Careers
  • Solutions
    • Credit Unions
    • Banks
    • Loan Servicing
    • Healthcare
    • Insurance
    • Utility Management
  • Services
    • Document Composition
    • ePresentment
    • Print & Mail
    • Marketing
    • Address Management
    • Tax Processing
  • Blog
  • Log In
Lanvera
  • Home
  • About
    • Contact Us
    • Why Lanvera
    • Transition to Lanvera
    • Careers
  • Solutions
    • Credit Unions
    • Banks
    • Loan Servicing
    • Healthcare
    • Insurance
    • Utility Management
  • Services
    • Document Composition
    • ePresentment
    • Print & Mail
    • Marketing
    • Address Management
    • Tax Processing
  • Blog
  • Log In

IS YOUR ePRESENTMENT FALLING SHORT?

9/27/2017

0 Comments

 
Picture
ePresentment, or the ability for customers to access their statements, notices and invoices, is widely used in financial institutions, insurance companies and healthcare providers across the world. Despite its widespread use across multiple industries, ePresentment designs and features have been stagnant for over a decade, falling short of current customer expectations.

Below are a few reasons your ePresentment may be falling short and why you should consider something new:
​
1. Lack of mobile responsive design. Many vendors can tout mobile friendly  ePresentment, meaning their site platform displays accurately between a desktop/laptop computer and a mobile device such as a handheld phone or tablet.

True mobile responsive design means the website is designed to provide an optimal viewing experience—easy reading and navigation with minimum resizing, panning, and scrolling—across a wide range of devices. According to Adobe, eight out of ten consumers will stop engaging with content if it does not display well on the device they are using.
 
Modern organizations must have an ePresentment platform capable of receiving and serving up content to a multitude of customer channels, including web, social, mobile, tablet, text messages, email, and print. 
 
2. Outdated user interface. When online document presentment first entered the market, it was common to see different user interfaces hosted by multiple vendors. This approach is clunky and and looks outdated. It is imperative that organizations create a seamless online experience for their customers.
 
Adobe research states that 38% of people will stop engaging with a website if the content or layout is hard to navigate or use. Consumers will abandon your ePresentment application if it does not seamlessly integrate with your online consumer website.  This can result in low eAdoption rates and damaged brand reputation. 
 
3. Convoluted change management. Many ePresentment platforms do not provide direct editing control, ie, content management platform. In fact, most businesses are fully dependent on third party vendors if a change to the website is needed. For example, if a company needs to update messaging to reflect new auto loan interest rates, that company would have to request the change through their vendor, wait for changes to be made, and incur costs. 
 
Wrapping it Up
ePresentment solutions are behind the 8-ball when it comes to mobile responsive design, user interface and change management. It’s time to rethink ePresentment.

Click here to contact Lanvera and learn more about how our ePresentment solutions will revolutionize your communications.
0 Comments



Leave a Reply.

      Subscribe:

    Subscribe to Newsletter

    Categories

    All
    Customer Communication
    Data Security
    Document Design
    Document Outsourcing
    EPresentment
    Financial Technology
    Marketing
    Response Compelling
    Revenue Cycle
    Statement Outsourcing
    Statement Processing

    RSS Feed

    Archives

    April 2020
    March 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    June 2015

Picture
Lanvera, LTD
112 Wrangler Drive, Suite 150
Coppell, TX 75019

​972.488.6400
Services
Digital Communications
Print & Mail
Marketing
Document Composition 

About
Why Lanvera
Careers
More
Contact Us
Privacy Statement
© 2020 Lanvera, LTD, All Rights Reserved
  • Home
  • About
    • Contact Us
    • Why Lanvera
    • Transition to Lanvera
    • Careers
  • Solutions
    • Credit Unions
    • Banks
    • Loan Servicing
    • Healthcare
    • Insurance
    • Utility Management
  • Services
    • Document Composition
    • ePresentment
    • Print & Mail
    • Marketing
    • Address Management
    • Tax Processing
  • Blog
  • Log In