As the market changes to reflect the decrease in delinquencies and foreclosures, there are a couple of different strategies servicers are using to shift focus in order to maintain profits:
1.Focus on Performing Loans
Some servicers are transitioning to more of a performing loan focus, thereby expanding their portfolios. As departments are thinning, servicers are given the choice of either downsizing or moving employees into different job roles. This is a viable option, requiring servicers to identify adaptable personnel to cross-train them for other positions within the organization.
However, the challenge still lies in the extra costs accrued through increased compliance operations, which, in turn, negatively impact loan margins.
2.Identify New Sources of Revenue
One strong option to the market changes is to identify new ways to generate more profit per loan on existing portfolios. If successful in maintaining or even increasing margins, servicers can place themselves in a better position to keep personnel and cross-train them rather than eliminate jobs. This is where identifying new sources of revenue through transactional document communications such as mortgage statements and letters is the answer. Servicers have the opportunity to utilize transactional documents to cross-sell and upsell services to performing loans, as well as utilize affiliate advertising to create new revenue streams.
To learn more about how transactional document communications can help you net more profit per loan, click here.