FEATURED IN THE APRIL 2016 ISSUE OF MORTGAGE COMPLIANCE MAGAZINE: TECHNOLOGY APPLICATIONS FOR SERVICING AND DEFAULT MANAGEMENT
"Technological advances are drastically altering the loan servicing and default management landscape. Tasks that once required the borrower to attend face-to-face meetings or pick up the phone can now be carried out remotely via mobile apps and Web portals. As human touchpoints continue to diminish, borrower expectations are increasing; and the lack of personal interaction coupled with increased compliance changes calls for a new approach to loan servicing and default management. Servicers, as a result, are finding themselves in a predicament and asking the million-dollar question: What is the best way to manage compliance and borrower expectations while maintaining or increasing profit per loan?
This article will discuss some of the main challenges in loan servicing and default management, as well as technology solutions that can help servicers overcome the challenges by streamlining processes, decreasing costs, discovering new revenue sources, and maintaining compliance throughout the lending life cycle"... (click here to access the rest of Lanvera's contribution to Mortgage Compliance Magazine's April 2016 issue)