Implementation Project Manager

THE COMPANY:

Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.  

JOB FUNCTIONS:

  • Act as primary contact for client implementation and change management activities
  • Perform business requirements analysis with client via conference calls
  • Communicate status, issues and risks to both external and internal project stakeholders
  • Manage project budget
  • Create and maintain project plans, meeting minutes and project documentation
  • Prioritize and escalate issues as needed through appropriate communication channels
  • Research and diagnose customer issues and requests
  • Maintain implementation best practices, document procedures and sequences
  • Manage project from inception to implementation, including quality control on project deliverables
  • Work with third party vendors as required by project scope

SKILLS & EXPERIENCE:

  • 5-7 Years in client implementation or professional services project management required
  • Project Management Professional (PMP) Certification Required
  • A BS or BA degree in applicable field required
  • Excellent organizational and time management skills
  • Exceptional oral and written communication skills
  • Excellent problem solving and critical thinking skills
  • Ability to translate technical topics into commonly understood vernacular
  • Experience writing business requirements documentation
  • Ability to demonstrate effective leadership across all project resources
  • Ability to prioritize activities aligned to changing demands, balance multiple projects and meet deadlines
  • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Visio and Project

COMPANY BENEFITS:

Lanvera offers excellent benefits including three weeks of PTO, health insurance, 401K with dollar matching,   profit sharing, and long-term disability.

Job Type: Full Time
Job Location: Coppell TX

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