THE COMPANY:
Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.
THE OPPORTUNITY:
Lanvera is seeking an Implementation Project Manager to join our Client Services team. The Implementation Project Manager will play a pivotal role in implementation and change management projects. The ideal candidate will possess a strong customer service focus and have experience managing multiple projects in a client facing environment. They will be able to work effectively with both technical and non-technical project resources.
JOB FUNCTIONS:
- Manage new customer on-boarding projects with a high level of professionalism and attention to detail
- Execute multiple, complex large scale implementation projects
- Manage multiple change management projects from inception to completion.
- Manage the change order process for assigned book of business
- Work effectively with multiple job functions to assemble level of effort estimates for new client projects and drive the projects to meet those estimates
- Maintain the project management systems to track, measure and report on project progress
- Identify areas for improvement in the project management process and advocate for change
SKILLS & EXPERIENCE:
- Excellent client facing communication skills both verbal and written
- Ability to manage multiple, client facing projects
- Ability to work in a fast-paced environment and flexible in times of change
- Ability to comprehend and interpret technical documentation
- Proficient in MS Office suite including Word, Excel, PowerPoint, Visio and Project
- Ability to motivate and encourage project team members
- Excellent organization and time management skills
- 4-10 years of Project Management experience
- A BS or BA degree in applicable field
- Project Management Professional (PMP) preferred
- Experience in Financial Services industry or SAAS implementation strongly preferred
COMPANY BENEFITS:
Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability, MONTHLY Gas Stipend
