IT Systems Technician – Endpoint

Local, onsite opportunity.

THE COMPANY:

Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications and documents including invoices, statements, tax forms, collection letters, and compliance notices.

As a technology company, Lanvera is focused on implementing enterprise solutions leveraging modern architecture. Scalable, reliable, secure multi-tenant platforms are the cornerstone of Lanvera’s business. As a result, next-generation products run on microservice event-driven architecture implemented in a cloud-based Kubernetes environment. There is a strong emphasis on DevSecOps practices centered around automation. Lanvera’s platforms implement industry-standard security solutions including OAuth 2.0, OpenID Connect, SAML SSO, and multi-factor authentication. Lanvera is a Microsoft .NET shop leveraging the development stack’s latest versions for API layer and backend platforms. Client and Consumer-facing applications are developed with a componentized frontend design system consisting of Vue.js, Storyboard, Invision, as well as various other support tools.

Although the time to market is always important, Lanvera’ s primary focus is building long-term high-quality systems where a culture of excellence reverberates through all that we do.

THE POSITION:

This position is a member of the Information Technology Security and Network team, whose purpose is to provide technical support to the mission and vision of LANVERA’s operations.  As a systems technician, the incumbent is required to have demonstrated an aptitude for understanding and troubleshooting technologies across multiple disciplines and possess a continued strong desire to learn and apply designs, techniques, patterns, and technologies strengthening the team’s technical capabilities and business acumen.  Emphasis on continual application of and promotion of these ideals with peers for self- development, self-improvement, service excellence through continuous learning, and reliability in applying what was learned, as the foundation of our knowledge culture.

RESPONSIBILITIES:

  • Demonstrate technical and operational competency executing duties covering Endpoint Total Preventative Maintenance (TPM)
  • Perform daily asset management for all technology endpoints for offices and data centers.
  • Manage tasks and/or tickets assigned, managing work it a timely manner to keep all corporate employees technically productive.
  • Provide competent documentation for knowledgebase articles for all department requirements regarding existing and new technology deployments.
  • Consistently demonstrates aptitude and exuberance for ITO technology consultation and support, ensuring LANVERA’s high availability and resiliency of IT services, both inside and outside the team.
  • Available standard business hours in the corporate office.  Although, due to the nature of Information Technology work, overtime and weekend availability may be required.
  • Collaborate well with other IT technicians to complete projects and implementations.
  • Offer an outstanding customer experience to all employees in solving technical issues.

REQUIRED SKILLS:

  • Completion of at least two information technology certifications in one of the below disciplines.
    • CompTIA (A+ / IT Fundamentals, Network+)
    • ITIL Foundation v3+
    • Microsoft Office Specialist (MOS)
    • Microsoft Windows 10 (MCP/MCSA)
    • Microsoft Office 365 (MCSA: Office 365 / MCSE: Productivity)
  • 2+ years as an endpoint technician providing both hardware and software (OS and application) support. Preferably in a fast-paced application development environment.
  • Must be able to learn quickly and provide exceptional customer service
  • Demonstrate technical and operational competency in a Microsoft Windows environment.  Specific areas of the technology environment include:
    • Compute.  Dell and Apple Computing Hardware, Microsoft Windows 10 Operating System, macOS 11/12
    • Identity / Access.  Microsoft Active Directory, Group Policy, DNS, DHCP, WINS, RBAC Concepts.
    • Data Protection.  Email Security, Endpoint Vulnerability Remediation, Antivirus, Endpoint Encryption, Veeam Backup & Recovery
    • Knowledge / Collaboration Management.  Microsoft Teams, SharePoint, ITSM
    • Productivity Applications.  Microsoft Office 365, including Project and Visio, Adobe Creative Suite
    • Asset Management. Full Asset Lifecycle Management, Purchasing, Inventory Management
  • Team collaboration requires this position at be 80% of time in the corporate office.  No travel requirements.

COMPANY BENEFITS:

Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability.

Please send your resume and salary history to: stephanie.perry@lanvera.com

Job Type: Full Time
Job Location: Coppell TX

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