CSR and Online Archiving
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All Customer Communications in One Online Archiving Platform
Customer Service Representatives (CSRs), legal staff, and compliance officers require quick access to all original customer communications, including marketing offers.
Lanvera’s CSR & Online Archiving platform is integrated with ePresentment services, storing all documents, emails, and texts — including marketing content — in one data store for easy access by authorized Customers and Employees.
CSR and Online Archiving Benefits
- All communications stored in one place for Customer and Employee access
- Full life-cycle data for each communication, from creation to delivery
- Mail Tracking and Certified Mail data
- Secure document exchange with Customers through ePresentment
- Unlimited history for both Customers and Employees
- Low cost alternative to purchasing, importing, and storing PDF archive files in ECMs
- Access via SSO authentication from any Core or CRM platform
CSR is not a replacement for ECM platforms designed for single scanned documents. CSR provides inexpensive storage for customer communications your customers want and your employees need.
